Self storage complaints can be a real drag, but there are several things that you can do to make them a little bit less burdensome. First of all, you can open yourself up to criticism on more than one front. If you have not already done so, be sure that you have launched a forum or a community website, as this is going to make it much easier for your customers to communicate with you. And really, the easier it is for them to communicate, the easier it will be for you to build rapport and solve their problems.