Hotel mystery shopping is a big niche of the
mystery shopping business . Mystery shopping hotels means auditing customer service, efficient operation procedures and safety checks. A hotel
secret shopper may sleep in a hotel room, order room service, dine in a hotel restaurant, and even visit the spa. But none of this, although enjoyable, is purely for pleasure. A hotel mystery shopper must be diligent to take in every interaction and report back to the
mystery shopping agency .