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Old 11-17-2009, 10:58 PM
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Default Dealing With Complaints the Easy Way

Self storage complaints can be a real drag: it’s true. Really, though, if you know how to handle them, then you are not going to run into any serious problems when they do happen to come your way. Simply remember that each and every upset customer can be a happy customer again. All you have to do is put yourself in their shoes, explain everything carefully, and be sure that they KNOW that you care about their problems.
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