Self storage complaints often surface when you are conducting secret shops, as reps sometimes feel that they have not been treated fairly. You can solve these kinds of problems by making sure that your evaluations are clean and concise. At the end of the evaluation, be sure that you give a detailed explanation about why you gave the score that you gave. When your subject understands why he or she received the score that he or she did, they are not going to get as angry about it.

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Self Storage