Have you noticed a drop in the amount of new rentals at your self storage company ? The economy is certainly a factor at times, but not everything is to be blamed on the financial crunch American families are experiencing. Some new self storage rentals may be falling through the cracks if your self storage managers don’t know how to close a sale over the phone. You could try using a mystery shopping survey to determine how efficient they are at asking for the sale.

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The best mystery shopping programs will not only highlight what weaknesses your self storage managers may have, but also offer tips and advice about what areas can improve. And then follow up by offering tips that will help the manager improve. A really great mystery shopping program is more than a quality assurance check and goes to extra step to see improvements are made in the sales techniques.

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