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Old 11-19-2009, 03:34 PM
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Join Date: Jul 2008
Posts: 100
Default Mastering Your Complaints with Kindness

Self storage complaints are rough, but you can master them with a little bit of practice. Simply remember that you need to approach each and every situation with an honest desire to work with your customer. Make them understand that you do want to help them, and be sure that you are never condescending towards them. Before you know it, you are going to be handling your complaints with ease.
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